Canon Scanner MPC400 poor after sales support

[hilaryk]

Hi,
Has anyone out there had any experience of this printer scanner (all-in-one. The scans I get are terrible with scan lines like railway tracks. Canon rep says it is with specification parameters. Any comments from anyone with similar machine or similar experience.

 

[hilaryk]

since posting the above, Canon have, after much noise from me, exchanged the MPC400 with a MPC600F but I am still having the same problems. Aparently the drivers are for w98; win 2000 or win NT but not specifically for win XP.
Does anyone have similar problems with this range (400 or 600) or know of any fixes? I do believe this is more a software problem than a problem with the hardware. I am desperate as the scans on dark photos are terrible (multiple vertical lines in the scan) and I don't want to have to buy another machine.

Thanks

Hilary K

 

[honda]

Hi,Hilary.
I am not familiar with this particular model that you have-But sounds to me as though it`s a printer fault--What dpi are you printing at(720-1440.?.-Also have you done a head cleaning run or two? and a nozzle check?

If you are printing a lot of photographs you realy have the wrong type of machine-As any do all type of equipment is a compromise (Sp?) Let me know how you get on.
Gordon

 

[honda]

Hilary, is your clock set ok on your computer? as your posting time says12.59am.10-oct I have just answered your post at 11.39am.10.oct. (just an observation). G.