Hi Marc,
Marc Williams wrote:
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Here is an update concerning the focus problem using the Kodak ProBack 645C on my Contax 645: Kodak had me overnight my entire camera kit and the back in question at THEIR expense. They bench tested the system and immediately replaced the sensor component, then calibrated it to my Contax 645. They then shipped it back along with a detailed service report and all the test prints they had done. As far as I can tell, the camera/back is now perfect.
And in all these ex&les, a lab cannot screw up the film, which has happened to every working pro I have ever known. One such lab film screw up recently cost me just about half the amount of money it cost to buy the Kodak digital back. And these advantages are just the beginning.
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Good for Kodak! Glad it worked out well for you . That is the way to treat and retain a satisfied customer base. And your know what, to be honest, I was wondering what the film and photo giant was going to do when digital technology ate deeply into their well-established film market.
Kodak, unlike Smith Corona, got on the stick and put their top engineers to work, and are thus still leaders in the field.
(Smith Corona, once a top typewriter manufacturer until the dawning of the PC age, did too-little, too-late, and essentially died out because of lack of vision and the ability to transition to new emerging technology and changing market demands. Kodak, on the other hand, rode the wave to new heights.)
Ron Myers
San Diego