Warren, I copied the following from the Contax USA web site. If you are not in the US, then there are different phone numbers and addresses. I hope this helps. -Lynn
North America Service Locations US-Service East Contax Service Dept 2301-200 Cottontail Ln. Somerset, NJ 08873 (732) 560-0060
Q. If my CONTAX needs service what should I do?
A. Securely pack your product to avoid damage during shipment. Insure it for full value and send prepaid along with the following: 1. A detailed description of the problem 2. Return address with daytime telephone number 3. Photo copies of the Registration Warranty Card, and sales receipt showing the date of purchase.
Q. Are there things that are not covered by the warranty?
The warranty does not cover the following:
1. Physical damage, misuse, damage caused by dirt, liquid or leakage of batteries or other causes not arising out of defects in material and / or workmanship.
2. Modifications or damage which occur from t&ering or repair by a non- authorized service station or by any individual.
3. Claims of any nature, including loss of film, other expenses, or inconvenience, and incidental and consequential damages, arising out of breach of this or any implied warranty, even though caused by negligence or other fault.
4. Sender is responsible for import duty, customs clearance fees and general expenses involved on cameras shipped to us from outside the United States.
NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you. This warranty provides specific legal rights and you may also have other rights which vary from state to state.
Any problems pertaining to your warranty service should be directed to the Service Manager for a full evaluation and fair resolution of the problem. If this procedure fails to provide adequate satisfaction, please contact:
National Service Manager 2301-200 Cottontail Ln. Somerset, NJ 08873 (732) 560-0060