Unlucky New SD14 Owner

ckiffkool

Member
Hi All, ....finally purchased SD14 after SD9 and unfortunately it has a sensor fault (dark purple vertical broken line). Sent Image to Sigma UK and thier digital expert agreed....bummer!

So they said it would need to go back to Japan for repair......so i would like to ask for any ones experience of this before and how it went and if it cost you any money?

This is my first post here and i have enjoyed reading all your posts and learnt alot to.

Many Thanks Chris.
 

tc95

Well-Known Member
Chris...was the camera new...?? If not find out if the original owner might have the receipt for it....you will need this in order to get it fixed...

If you have the receipt I would not have any issues with sending it to Sigma they should take care of it....I have sent off two lenses in the past and they took care of them with no issues....took about two weeks...but they did a really great job....I used the facility in the New York area...I know you are overseas...but I would bet the service is the same....

Good luck with your issue...and keep us up-to-date on it...

Tony C.
 

ckiffkool

Member
Yes Tony C it was new .......anyway spoke to Sigma UK on phone aswell and i am going to send to them , they said it could take upto 6 wks if it goes to Japan which i think it will but i don't mind if it comes back perfect!

Ill just have to us SD9 in the meantime. Thanks for your reply and i'll keep you posted.

Regards Chris.
 

Russell2

Member
Yes Tony C it was new .......anyway spoke to Sigma UK on phone aswell and i am going to send to them , they said it could take upto 6 wks if it goes to Japan which i think it will but i don't mind if it comes back perfect!

Ill just have to us SD9 in the meantime. Thanks for your reply and i'll keep you posted.

Regards Chris.
Why did you not return it to the seller for replacement or refund?
The Sale of Goods Act covers you for faulty goods etc up to 6yrs.
If you bought using a credit card/agreement then The Consumer Credit Act also covers you.
Russ
 

ckiffkool

Member
Hi Russ ..I bought the camera from computeruniverse.net in germany and they don't have any stock left and i would rather return to sigma uk who now have
the camera .

So now i just have to wait some wks for new sensor to be fitted in japan!

Regards Chris.
 

ckiffkool

Member
Well guys got the SD14 back from JPN after 8 long wks ....guess what NO FAULT FOUND!!. So i take 10 test pics knowing full well what i would find ...yes magenta vertical line through pics . Again email sigma uk with 10 pics attached and explain again the probs and how i can't believe this happening etc.

Got email back and their image specialist agrees with me and confirms fault so camera has now been sent back to JPN and images emailed to relevant person at Sigma JPN and told to treat as priority re-repair.

Talk about annoying or what?! its cost me £19 so far in special delivery !...i hope it gets sorted finally. Do you think i should claim for postage and hassle?.

CHRIS.
 

Russell2

Member
Well guys got the SD14 back from JPN after 8 long wks ....guess what NO FAULT FOUND!!. So i take 10 test pics knowing full well what i would find ...yes magenta vertical line through pics . Again email sigma uk with 10 pics attached and explain again the probs and how i can't believe this happening etc.

Got email back and their image specialist agrees with me and confirms fault so camera has now been sent back to JPN and images emailed to relevant person at Sigma JPN and told to treat as priority re-repair.

Talk about annoying or what?! its cost me £19 so far in special delivery !...i hope it gets sorted finally. Do you think i should claim for postage and hassle?.


CHRIS.
Chris as it's their cock up I'd be asking for total reimbursement of all costs.
 

ckiffkool

Member
Still Not Back Yet!!!!! Remember i bought the camera on the 08/jun/09 very nearly 4 months ago and i have only had the camera in my hands approx 4 days. Its pretty crap isn't it........what would you guys have done differently from me.
As for any goodwill gesture forget it only postage will be paid back ...no extension to warranty either.
 
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